about

What’s Simply Magnetic Me’s Mission?

Our mission is to help parents in all that they do, from clothes that lend a hand when you need it most to a welcome resource for new parents as they navigate a new stage of life. Between the two families of Founders Lauren Levy and Lawrence Sheer, they've experienced nursing, bottle feeding, little boys, little girls, twins, preemies, 3 under 15 months, and all sorts of labor experiences in several hospitals—and they've been making innovations to getting dressed all along the way.

How do you ensure quality?

Our factory partners are WRAP (Worldwide Responsible Accredited Production)-approved and certified, while all of our production lots are tested for product safety to ensure compliance with CPSC regulations. We also have a quality control team that makes sure our safety standards consistently meet and exceed government regulations.

Tell me more about Simply Magnetic Me's commitment to the fabrics you use, sustainability, and ethical production.

We are committed to making the world a better place by using eco-friendly fabrics & packaging. 

CloudStretch™ is inspired by the desire for a fabric with additional stretch, while still having the softness of Simply's signature organic cotton. So, we blended it with long-lasting TENCEL™ modal, and what we came up with was nothing short of amazing with the perfect mix of soft, stretch, and comfort.

Our 100% organic GOTS certified cotton is eco-friendly, extra soft, and gentle on sensitive skin. All GOTS certified cotton must meet social and environmental criteria like occupational health and safety standards. To see the complete list of criteria we adhere to, visit the Global Organic Textile Standard organization.

We also prioritize sustainability with packaging. All of our paper packaging is recyclable—our hangtags are made from recycled paper and our poly bags are recyclable plastic and 100% biodegradable. 

All of our factories are in compliance with Code of Labor Practices for the Apparel Industry.

Where are your clothes made? Where is Simply Magnetic Me based?

Our headquarters is located in New York City’s Garment District where our designers, sales, marketing, and production team members are based. All of our clothing is responsibly manufactured in China and India.

I'm interested in partnering with Simply Magnetic Me? Who do I contact?

For influencer partnerships, email our social team.

For general media and press inquiries, contact us here.

For any inquiries related to anything else, email our customer service team. Our hours are 9:30AM – 5:30PM EST.

I love Simply Magnetic Me! How do I get updates on everything the brand is doing?

Sign up to receive emails at the bottom of this page and be the first to receive exclusive access to new launches, special offers, and all things Simply Magnetic Me. Our Click Clique program allows you to earn and redeem these points for products and discounts. Sign up here.

Follow @simplymagneticme on Instagram, Facebook and TikTok.

For more info on our sister brand, Magnetic Me, follow @magneticme on Instagram, Facebook, and TikTok or join the Magnetic Me MVPs Facebook group—a loyal community that supports one another through parenthood and life as a whole.

bundling

What is Bundling?

Bundling helps you buy multiple, easy-to-wear essentials at an affordable price with built-in savings that increases as you add more items to your cart. Create your own bundle by mixing and matching starter packs and individual outfits across a range of baby and kid styles, prints, and sizes. Simply put, you get wardrobe essentials customized to your needs and budget.

Why would I bundle?

Just when you think you have enough outfits for everyday wear, you need 10 more—here are some of the many reasons to stock up and save.

1. You always need extras—in the diaper bag, at daycare, in the glove compartment.

2. Stash a set where you visit the most—grannie's house, your cousin's, the beach.

3. For (what seems like) infinite outfit changes, thanks to blowouts, spills, or spit ups.

4. For the days "you just can't" with laundry.

5. In the blink of an eye, they've grown a size—best to always stock the next size up. 

6. Many of the same style means fewer outfit decisions to make.

7. Coordination makes outfit planning super simple with multiples and siblings. 

I'd like to bundle some outfits. Can you tell me a breakdown of the savings?

Starter Pack

4+ outfits: 10% off

Most Popular 

10+ outfits: 20% off

Best Value

20+ : 25% off

How does bundling work? How do I start?

Start adding outfits to your cart and we'll calculate the savings for you. You can mix and match outfits across a range of styles, prints, and sizes.

Is there a minimum I have to purchase in order to get the bundle savings?

Bundle savings start at four outfits. Make sure to add the styles you like to your cart as you go, and we'll calculate the savings for you.

Does bundling apply to all of the products you sell?

Yes, the bundle savings applies to all products we sell. And that's a good thing because when you shop for wardrobe essentials, you're usually buying more than one…for multiple people in your family. We've made it easier and more affordable to purchase essentials at a discounted price.

Can I bundle different styles?

Yes, you can bundle items of any body style we sell across our baby, toddler, kid, and adult categories.

Can I bundle different sizes?

Yes, you can bundle items of any size across our baby, toddler, kid, and adult categories.

If I purchase a bundle, can I return one item from my order?

Yes, you can return one item within the bundle you purchased if the item is eligible for return.

Magnets & safety

Does exposure to magnets or magnetic fields cause people harm?

No, according to the World Health Organization, exposure to static magnets has not been proven to have harmful (or positive) effects on people.

Are your clothes and magnets safety tested?

Yes. Our products go through a very thorough testing process, are independently safety tested by a consumer products safety testing bureau, and comply with all applicable children's product safety rules.

Is it possible that your magnets could fall out and pose a safety threat to my child?

We created an innovative, patented technology called SewSafe™ construction, where the magnets are sealed in a pouch, stitched into the product multiple times, and hidden between the layers of fabric—so that they are inaccessible to babies, toddlers, and children. It would take serious tampering to remove them. Periodically inspect seams and fabric near magnetic fasteners. If tears, rips, or loose stitching are found, contact us here.

Do your products contain lead?

No—our products have been thoroughly tested and all of them meet lead safety standards.

Do your products contain any phthalates?

We do not have any phthalates in our products. Magnetic Me products have been thoroughly tested and all of our products meet phthalate safety standards.

What about pacemakers? I heard magnets can interfere with them.

Our magnets are not strong enough to affect pacemakers. In fact, our products are used in Pediatric Cardiac Intensive Care Units all around the country. If you do have a pacemaker, please consult with your physician first before use.

Do your products follow the children’s sleepwear flammability standards?

The Consumer Products Safety Commission (CPSC) mandates that children’s sleepwear sizes 9 months and up to size 14 is either tight-fitting or treated with flame retardants. Magnetic Me follows the tight-fitting mandate so as not to use chemicals on our fabrics. This means that the fit on our larger sizes will be more snug than the fit on smaller sizes. Check out our blog on snug fit pajamas here!

Will magnetic closures save me time?

Absolutely! Our magnetic fasteners practically close themselves. They're faster than snaps and zippers, and you'll be dressed in seconds.

Are your magnets considered health magnets?

​​Unfortunately, static magnets have been sold to consumers as therapeutic remedies since the dawn of time, but it has proved to be a junk pseudo-science. For more information, check out this article Magnets Provide Amusement, But Not Health Benefits and this article from PubMed.

sizing & care

Are magnets washer and dryer safe? Do you have special care instructions?

Magnets are washer-and-dryer safe as long as the instructions on the care label tag are followed: Close fasteners before washing and drying. Tumble dry low with a full load for 30 minutes. Line dry if garments are still damp. Use only non-chlorine bleach when needed and do not wash in industrial or commercial dryers.

How can I remove breastmilk stains from Simply Magnetic Me clothing?

We recommend rinsing and soaking the garment in cold water as soon as you can to prevent the stain from setting. After rinsing, use a pretreatment stain remover, rubbing it into the fabric and letting it sit per the instructions provided. From there, wash and dry as normal according to the care instructions.

Shipping

How fast are orders processed?

For standard shipping, we typically ship within 1-2 business days of purchase. Our warehouse team works Monday through Friday, so orders placed over the weekend are typically processed first thing Monday morning. Our warehouse team prioritizes orders placed with express shipping to get these orders shipped ASAP.

Please note, orders placed during busy periods like site-wide sales take a bit longer to process. Please take that into account when choosing a shipping option.

Where is my shipping information?

You will receive a shipping notification via the email you provided once an order is successfully shipped. If you are paying via Paypal, the email notification will go to the Paypal email address on file.

When will I receive my order?

Most U.S. orders with standard shipping are delivered in 2-7 business days. Expect longer times outside the contiguous 48 states. Your shipment confirmation email will include tracking information.

What are my shipping options?

U.S. customers can choose their preferred shipping method. Please account for order processing time before selecting a delivery service. 

Free FedEx Ground Economy shipping on orders $100+ (after discounts and without shipping, handling, or taxes)

Flat Rate ($6.95): We use FedEx Ground Economy which typically takes 2-7 business days to arrive. FedEx Ground Economy offers delivery service Monday - Sunday. 

FedEx 2-Day One Rate ($11.95): 2-day shipping offered for U.S. orders under a certain weight.

FedEx 2-Day Shipping: Offered for all orders and rate is calculated based on destination address. These orders are typically delivered by 8pm to most U.S. addresses.

FedEx Overnight: Next-business-day delivery option reaches most U.S. addresses by 8PM.

A note for FedEx “overnight” and “2-Day” shipping: FedEx currently delivers packages with overnight and 2-Day shipping Monday - Friday and not on weekends. We do not offer refunds for the cost of expedited shipping if the package has been shipped within our expected processing window.

Do you ship internationally? If so, which countries do you ship to?

We ship our products all over the world! Please view the currency drop-down menu in the navigation of our site to see which countries we ship to and select accordingly. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes, and other customs fees.

If you need assistance with your international order, you can visit our designated help center here.

Can I insure my package?

Magnetic Me has partnered with Route to help cover the cost of lost, damaged, or stolen packages. Add it with a click of a button at checkout. 

For orders up to $100 (after discounts and without shipping, handling, or taxes), package protection costs $1.55. 

For orders over $100, package protection costs 2.6% of your overall order value. 

If you opt out of Route insurance at checkout, Magnetic Me is not responsible for lost or stolen packages at this time.

Read more about Route’s policies here.

It's been a while and I haven't received my package. Where is it?

If your Route-protected package doesn’t arrive within 5 business days of being marked “delivered," please file a claim with Route here.

If you didn't purchase Route Package Protection and chose USPS or FedEx shipping options, both USPS and FedEx recommend waiting 14 days before assuming a package is lost. Magnetic Me is not responsible for any lost or stolen packages for orders without Route Package Protection.

Payments & processing

What if I need to change my order?

You are able to edit your order within two hours of purchase. It can be edited directly from your order status page, which is available to you after checkout or through your order confirmation email. 

In order to offer you full flexibility to edit the order, we will cancel the original order and reload the cart for you. You’ll then be able to make any adjustments to the cart and place a new order.

After two hours, your order can no longer be edited. Due to the volume of orders placed every day, we are not able to adjust or cancel your order after this time. Please check your order, billing, and shipping addresses carefully before you place your order.

(International orders cannot be edited at this time.)

What if I provide an incorrect shipping address?

After an order is placed, customers have the option to edit an order within two hours of purchase. Once the two hour window has passed, it can no longer be edited.

We are not responsible for charges incurred from the return of a package or the additional shipment to its correct address.

(International orders cannot be edited at this time.)

Before I move forward with my purchase, is your website secure?

Yes, our website is a secure shopping environment where information is safeguarded for both registered and non-registered users. For non-registered users, your information is not held with us beyond the shipping of the order. View our privacy policy for more information.

What payment methods do you accept?

We accept Paypal, Visa, Mastercard, American Express, Discover, Amazon Pay, Shop Pay, Google Pay, and Zip payments. More info on Zip here.

What currencies are supported?

All available currencies are listed in the currency drop-down menu in our main navigation.

Are duties and taxes included at checkout for international orders?

Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination, and the value of your purchase. They will appear as a separate line item at checkout if not already included in product prices.

Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility.

I want to buy a gift for someone. What add-ons do you offer that will make the gift feel special?

Add a personal note with your order—this can be done at the bottom of the cart page. It will appear on your packing slip, which doesn't contain any pricing information. We also create beautiful gift packages with our magnetic gift wrapping service here or at the bottom of your cart page.

Where is my order confirmation?

You will receive an order confirmation via the email you provided once an order is successfully placed. If you are paying via Paypal, the email notification will go to the Paypal email address on file.

Shared Cart

What is a shared cart?

a shared cart is an innovative shopping experience that allows you to add products from each of our brands to the same shopping cart. the result: one, simple checkout.

How does it work?

Customers can seamlessly shop the Magnetic Me and Simply Magnetic Me web sites and add merchandise from each brand into one shopping cart. 

For example, add items to your Magnetic Me cart, then click on the Simply Magnetic Me tab to continue shopping. Once you start adding bundles to your Simply cart, it will be auto filled with the Magnetic Me products you plan to purchase.

What are the benefits of a shared cart?

With a shared cart, customers benefit from one shipping fee instead of two, one convenient order shipped in one package, and items shipped at the same time.

If I order from Simply and Magnetic Me, will it ship in two packages?

When you purchase items from both of our brands, your order will ship in one package.

Now that I can shop both brands, how are they the same and how do they differ?

Magnetic Me creates apparel and accessories cleverly designed with magnetic closures in a wide assortment of styles made of seasonal, sustainable fabrics. Trend-driven and holiday-inspired prints are designed by female artists and are available to customers online, as well as in premium department stores and boutiques.


Simply Magnetic Me designs affordable, elevated essentials with signature magnetic closures in earth-friendly fabrics and classic colors. A unique shopping experience lets customers bundle styles from the web-exclusive collection for added savings.


Products for both brands go through a very thorough testing process, are independently safety tested, and comply with all applicable children’s product safety rules. As one company, we are committed to sustainability and giving back—we want our clothing to not only feel and look good, but do good too!


A little more on how they are different:

  • Fabrics: Magnetic Me offers a wider assortment of fabrics including modal, 100% organic cotton, waffle knit, pointelle, minky, and velour. Simply Magnetic Me is available in GOTS certified 100% organic cotton and CloudStretchTM, a cotton modal blend
  • Styles & Sizing: Magnetic Me offers a wide assortment of clothing and accessories for baby, kids, and adults. Simply Magnetic Me offers baby and kid essentials in sizes NB-8Y (footies, coveralls, bodysuits, and kids PJs) and women’s loungewear.
  • Pricing: Magnetic Me products are sold individually at a higher price point. Simply Magnetic Me is offered at a lower price point and designed for everyday savings—whether shopping curated multi-packs or customizing your own bundle, the more outfits in your cart, the more you save.
  • Prints: Magnetic Me offers more vibrant and whimsical prints and patterns. These one-of-a-kind prints are designed by independent female artists from around the world. Simply Magnetic Me offers timeless colors and prints that appeal to a softer aesthetic.

Can the bundling discount apply to Magnetic Me products in the shared cart?

No. Our bundling feature only applies to Simply Magnetic Me.

When I use a discount or promo code, will it be applied to both brands? 

Typically, Magnetic Me and Simply Magnetic Me have different sales at different times of the year. Prices are as marked for each brand in your shared cart, unless a promo code applies. 

If Magnetic Me has a sale that doesn't require a promo code, prices are as marked in your cart and the discounted prices will only apply to Magnetic Me products—the same applies for when Simply Magnetic Me has a sale. 

If Magnetic Me has a sale that requires you to enter a promo code for a discount, the promo code will be applied to any Magnetic Me items in your cart and not Simply Magnetic Me items—and vice versa.

We offer first-time shoppers a welcome discount for signing up for our emails. This promo code applies to all Magnetic Me and Simply Magnetic Me products in your shared cart.

Returns & Exchanges

What is your return policy?

A return must be requested within 30 days of the ship date, after which merchandise must be sent back within 15 days. Merchandise must have the tags attached and not be worn, washed, dyed, or altered. Final sale: No returns or exchanges on any sale items, gift cards, gift wrapping, and re-loved items are allowed. 

Merchandise that appears to be worn and/or washed and not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you. 

We are also not able to accept returns for any APO/FPO/DPO orders.

How do I return a Simply Magnetic Me item?

We've made it simple for you to START A RETURN.

Step 1: Enter your order number, zip code, then select the items you'd like to return.
Step 2: An email confirmation will be sent to you.
Step 3: Mail it back with the packing slip and Magnetic Me return label provided in your confirmation email within 15 days.

A $5.95 return fee will be charged to cover shipping.

When can I expect my refund?

Your refund will be processed to the original form of payment within 7 business days of the returned item reaching our warehouse.

What if my items are damaged or defective?

We stand behind our products and are proud to have a quality control team that ensures the highest quality possible. In the rare case you receive a defective item, email customer service with a photo of your item to file a claim for your product. We will allow claims on any items that have manufacturing defects within 6 months from the date of purchase.

Non-returnable items, no exceptions

- Normal wear and tear (holes, pilling, fading, snags, stains, etc.)

- Accidents (example: "the dog ate my footie")

- Shrinkage (remember to wash in cold water & dry on low heat for 30 min max)

- Final sale items

- International orders and APO/FPO/DPO addresses

- Purchases made in-person or from a website other than magneticme.com. For these orders, please contact the store/website from which you made the purchase to ask about their return policy.

Eligible items for our quality guarantee

- Stitching or seam issues

- Missing magnets

- Mis-labeled outfits

For help with any of these issues, please contact us here.

How do I make an exchange?

Need a different size? Want a different print? We’re glad to help you exchange your outfit — or shop for something new. You can START AN EXCHANGE through our return portal. Bonus: shipping is free.

Your exchange will be created once the return package is scanned by the USPS. You’ll then receive an email notification about the new exchange order before your return even makes it to our warehouse.

All exchanges are based on inventory. Items that are available when you request an exchange may not be available when your package is first scanned by USPS. If we sell out of the requested item before being able to fulfill your exchange, you will receive a notification and will be refunded for the original item once your package arrives at our warehouse.

All exchanges must be mailed back within 30 days of the request, otherwise it will be canceled and you will be refunded for the items instead. Items from an order are eligible to be exchanged only one time

Please note, you are not able to exchange items received in an exchange order. You are able to return any items from an exchange order for a refund or gift card.

I received a gift, how do I return it?

We accept gift returns or exchanges for non-sale items purchased directly from our website within 90 days of the original purchase. If you've surpassed the 30-day window, please contact customer service to facilitate the return.

It's easy to START A GIFT RETURN

If you don’t know the original order number or shipping zip code for your gift, please email us with the gift giver's name or email.

Gift returns will receive merchandise credit to our website in the amount of the original purchase, which will be emailed to you. Magnetic Me is happy to waive our return fee for all gift returns. 

If you choose to exchange your gift, your exchange order will be created once your return package has been scanned by USPS.

If your gift was purchased from another website, retail partner, or anywhere other than magneticme.com, we are unable to process a return but encourage you to contact the website or store where the gift was purchased to return or exchange.

Can I return items from my international purchase?

You can kick off a return for your international purchase here. International returns follow our standard return policy, highlighted above. (Items must be in their original shipping condition and returns must be requested within 30 days.) We are unable to offer exchanges or gift returns for international purchases.

The product I just bought is on sale. Do you offer price adjustments?

No, we do not offer price adjustments.

The Click Clique

What is the Click Clique?

The Click Clique is a free rewards program that lets you earn points on product purchases, posting reviews, social media follows, and more. You can then redeem these points for exclusive promos and discounts.

How do I join?

If you already have an account with us, simply log in using your email and password. If you’re new to Simply Magnetic Me, create an account here.

How do I earn points?

There are many ways: Every dollar you spend earns you one point. You can earn points by leaving a review, referring a friend, or following us on social media, plus, you get a special reward on your birthday. You also get 25 points just by signing up for our rewards program. See all of the ways to earn points here.
(Please note that purchases with a gift card do not count towards reward points.)

How do I use my points?

You can apply your points for a reward at checkout.

1. Log into your account.

2. Shop the site.

3. Check out and choose your reward (right by where you would add a discount code or gift card!).

4. Hit apply and your reward will be deducted from your order:

-100 points gets you $5 off your purchase

-300 points gets you $15 off your purchase

-500 points gets you $25 off your purchase

One reward can be applied per order.

(Points will only be available through our checkout page, not through a payment app like ShopPay or PayPal.)

How long does it take to see my points added to my account?

Points are added to your account once your purchase has been verified — or once you complete a promotion action. If you make a purchase that qualifies you to move up a tier, the new tier will be also reflected in your account.

What are your rewards program tiers?

All Click Clique members start off as Gold Status. Once you spend $300 in a year, you unlock Platinum Status. Customers who spend $500 in a year gain Diamond Status. Each tier has unique rewards and perks, which you can learn about here.

How do I check my rewards balance?

To view your current points balance, simply log in to your account. The available points will be displayed on your account page. You will also be able to review your rewards history.

Will I receive rewards points for past purchases made before I created my rewards account?

You will only receive points for purchases made after you create a rewards account. Be sure to create an account before placing an order so you can receive your points.

When do my rewards points expire?

Your points will expire after one year of inactivity. Inactivity includes not redeeming points, placing orders, referring friends, or leaving a review.

How long does my rewards status last?

Once you've reached Platinum or Diamond Status, you'll keep that status one year from when it was unlocked. Make sure to keep interacting with our program to maintain your status or level up a tier.

Can I combine my rewards discount with another discount code?

No, rewards points can't be combined with other discounts or promotions. We suggest picking whichever is the best value.

Can I return my entire order if I redeemed points for a discount?

If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. If the order was placed with a gift card, you will receive a gift card for the total dollar amount spent. The points used to redeem the discount will also be added back to your rewards account.

Can I return part of my order if I redeem points for a discount?

Yes, your refund will either be in points credited back to your rewards account, in dollars credited back to your original payment method, or a combination of both. If the order was placed with a gift card, you will receive a gift card for the total dollar amount spent instead of a refund.

Afterpay

What is Installments with Afterpay?

Installments with Afterpay is a service that allows you to make purchases now and pay for them over time. To learn more, visit www.afterpay.com

How do I use Installments with Afterpay?

Simply shop online and add items to your shopping bags and checkout as normal. At the checkout, choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It's that easy!

Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Can I use Installments with Afterpay if I'm an international customer?

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US credit card, debit card, or bank account, and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

How does the payment schedule work?

For pay-in-4 payments, generally customers are required to make their down payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method.

For all Afterpay payments, you can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Where can I find common questions about payments?

Check out the Afterpay Payments FAQ.

When will my items be delivered if I use Installments with Afterpay?

Afterpay orders are delivered pursuant to delivery time frames presented by Magnetic Me after you complete your order online.

How do I return or exchange an item purchased using Installments with Afterpay?

Subject to Magnetic Me's return and refund policies, if you have changed your mind, you may be able to return your Afterpay purchase for a refund. Please check that your return or exchange meets Magnetic Me's Return policy above. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you are fully returning items you purchased using the monthly payments option and a refund is owed, any amounts paid towards the good or service will be refunded; any interest that has already been paid will not be refunded. You may be charged interest for the period of time before your refund is processed.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com

What happens if I don't pay my Afterpay installments on time?

You will be prevented from using Afterpay and you may be charged a late fee.

What happens if I have a partial refund, and how does that affect my payments?

Afterpay will be notified once your refund is processed.

If you purchased using pay-in-4, your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.

If you purchased using monthly payments, interest already paid will not be refunded. Any amounts paid toward the good or service will be adjusted, interest will be recalculated based upon the adjusted amount.

Does Afterpay charge interest?

Pay-in-4 purchases are always interest-free.

Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, ​Terms of Service, Pay-in-4 Installment Agreement, Monthly Payment Loan Agreement as well as Afterpay's Privacy Policy.

If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.

Route

What is Route?

We’ve partnered with Route—a package protection and tracking solution—to improve the post-purchase experience and give our customers the best possible delivery experience.

Adding Route Package Protection to your order at checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer. When you file an issue with Route, it will be reviewed for approval of a reorder or refund within 1-2 business days.

How do I file a claim for my lost, stolen or damaged order?

If you insure your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. Keep this email handy in case your package is lost, stolen, or damaged.

You can also file a claim on Route’s app (download here) or via the web here.

What are Route’s Policies?

Marked As Delivered (Stolen)

Issues can be approved no earlier than 5 and no later than 60 days from when your package was marked delivered.

Stuck In Transit (Lost)

Issues can be approved no earlier than 7 days and no later than 60 days from the last update (US).

Issues can be approved no earlier than 20 days and no later than 60 days from the last update (International).

Damaged

File issues for damaged items with photos of the package and item (required) and no later than 60 days from when it was marked delivered.

All policies are also listed here.

How does Route protect against damaged products?

Route Protect protects your order against damage that occurred during shipping, not product that has a manufacturing defect. 

If your order has defects or you suspect it was damaged during manufacturing, please contact customer service and we'll remedy the situation.

Route Refunds vs Reorders

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free!

What are Route’s terms and conditions?

They're listed here.

Is Route a licensed insurance company?

Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

semi-annual sale

What is your semi-annual sale?

Our semi-annual sale is a special event where we discount best-selling styles and prints sold on our website for a limited time. Early shoppers get the best pick of inventory.

When will my order ship?

The semi-annual sale is our most popular of the year. Because of the high volume of orders, processing may be delayed. Orders placed during the duration of the sale may experience shipping delays of up to four weeks. Pro tip: Shop early for shorter shipping times and the best selection of prints and sizes.

Is priority shipping available during the semi-annual sale?

Priority shipping will be available until December 29, 2023. After this date it will not be available for the duration of the sale.

Why was I charged for my order before it was shipped?

This is a security measure taken by Shopify in order to protect your financial information. The system captures payment at the time of checkout, instead of holding on to and storing your information until the time of fulfillment.

Can I return items I bought from the semi-annual sale?

All semi-annual sale purchases are final sale, which means they are ineligible for returns, exchanges, and price adjustments. All gifts purchased during our semi-annual sale are also final sale.

Can I exchange an item that was purchased during the semi-annual sale?

We do not accept exchanges for items purchased during our semi-annual sale period. All semi-annual sale purchases are final sale, which means they are ineligible for returns, exchanges, and price adjustments.

I bought an item that was discounted further after I bought it. Do you offer price adjustments?

We do not offer price adjustments during our semi-annual sale or at any time. This includes orders placed before the start of a sale, or if a price drops over the course of the sale. Sale pricing is only available during the length of our sale and is subject to availability.

Do you restock inventory during the sale?

No, we don't. Shop the sale early for the largest selection of prints and sizes.

Can I use my Click Clique rewards during the semi-annual sale?

Click Clique rewards and sale discounts cannot be combined unless otherwise specified. You will not be able to redeem rewards points, but are still able to earn points for every dollar spent during the semi-annual sale.

Can I use another discount code during this time?

Additional promo codes and discounts can not be combined with our semi-annual sale discounts. For example, first-time customers won't be able to use the 15% welcome code.

Can I change or cancel my semi-annual sale order?

You are able to edit your order within two hours of purchase. It can be edited directly from your order status page, which is available to you after checkout or through your order confirmation email. 

In order to offer you full flexibility to edit the order, we will cancel the original order and reload the cart for you. You’ll then be able to make any adjustments to the cart and place a new order.

After two hours, your order can no longer be edited. Due to the overwhelming volume of orders placed during our semi-annual sale, we are not able to adjust or cancel your order after this time. Please check your order, billing, and shipping addresses carefully before you place your order.

(If you are able to successfully cancel your order, we are unable to guarantee the items you originally purchased will still be available for repurchase as inventory moves very quickly during the semi-annual sale.)

Can prices vary between stores and online?

Magnetic Me items that are sold in boutiques and department stores are not eligible for semi-annual sale discounts. Due to differences in promotions and sales, we are also unable to price match.

Are Re-loved items eligible for semi-annual discounts?

No, items sold on Re-loved are not included in the semi-annual sale.

Can I resell the items I bought from the semi-annual sale on Re-loved?

Any items purchased on Magnetic Me's website during the semi-annual sale are not eligible to be sold on Re-loved.

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What if I still need help?

We're here to help! You can visit our Help Center here.